Terms and conditions of use

General terms of sale


For all orders placed on our website, you must receive an order confirmation within 48 hours. If you do not receive an email, please contact us by phone on +33 (0) 1 46 99 04 19 or send an email to contactsite@laurette-deco.com General terms of sale These General Terms of Sale ("GTC") are concluded between: - the company Laurette, an LLC with a capital of € 12,000 registered at the RCS of Nanterre under the number 507 605 194 00020 - Identification number for the Intra Community / VAT Identification 815 076 05 194, and whose head office is located in France, 77 Avenue JB Clement, 92100 Boulogne Billancourt. ("Laurette") and "You" "The "Buyer", a natural person, at least 18 years old or a legal person that has full authority to enter into this agreement on the date that your order was validated, and residing or having your head office in France or abroad, (referred together as "The Parties")

1. Object

The objective of these GTC is intended to define the rights and obligations of the parties that apply to all sales of related products and services presented on the on-line store and accessible at Laurette http://www.laurette-deco.com (the "Site ").

2. Duration

These GTC's apply for the duration of the online products and services offered by the company Laurette, holder of the domain name laurette-deco.com, and for each order up until the end of the guarantee period of the products purchased.

3. Contractual documents

The contract between the parties consists of, in a descending order of the legal value, the following documents: - the GTC - the invoice- the order confirmation - the order form. The purchase conditions contained in the documents that you may send or deliver to Laurette, even after the order, may not, under any circumstances, be considered as a contractual element. The photographs illustrating the products on the Site, as well as the statements "in stock", "available in X number of weeks" or the colour samples are as accurate as possible. However, Laurette does not guarantee the perfect similarity of these photographs with the products offered, particularly in terms of colour, nor that the aforementioned information accurately reflects the availability of the products at the time that the confirmation is clicked on. The fact that Laurette does not cite one of these conditions at a given time may not be interpreted as a waiver of the right to cite it later.

4. Conclusion of the contract

4.1 Acceptance of the GTC by the Buyer and sending the order form.

All internet users can read these General Conditions of Sale by clicking on the tab at the bottom of each page of the Site. By ordering directly online on the website, or by mail, you acknowledge to having previously read these General Conditions of Sale and expressly declare that you accept them without reservation. You show your definite consent to contract with Laurette, under the conditions defined in the GTC for the products you have selected, when you "click" on the order confirmation (for orders placed on the website) or by sending your order (for e-mail orders). 
Subject to the reservation of the withdrawal option that you have, for certain products, if you are a consumer in accordance with article 5 below, any purchase order signed by the "click" confirmation or by sending an order by e-mail for products presented in the Laurette on-line shop and associated services constitutes an irrevocable commitment on your part. By paying the price of the order, you acknowledge that you have the full legal capacity to conclude the sale. The Laurette general conditions of sale may be subject to modifications, the GTC applicable to you are those in effect on the Site on the date that each order is confirmed.

4.2 Confirmation of the order by Laurette

The contract only becomes definite at the time that a confirmation of the order is sent by Laurette. For each order, you must ensure that you have received by email, confirmation of the order containing all the elements incorporated in the contract (quantity and type of products and services ordered, price, payment method, the delivery date and fees, the delivery address). Laurette reserves the right not to confirm an order for any reason whatsoever, particularly in the event of supply problems, unavailability or, for the range of "Laurette" products due to the specificity of a request. In this should happen, and if the payment has been debited, you will be refunded within the shortest possible time. The Buyer may not claim the allocation of damages for any loss suffered as a result for failing to confirm the order.

5. Right of withdrawal of the Buyer-consumer

The right of withdrawal does not apply if the Buyer acquires the products that are on the site as part of their professional or commercial activity and any product customised or manufactured according to the specifications of the consumer (fabric, bases, colour shades, interior design, handles). (Article 121-20.2, 3rd paragraph). According to Article L121-20 of the Consumer Code and except in the cases referred to in article 121-20.2, 3rd paragraph, the Buyer shall have a period of fourteen (14) clear days from the receipt of the products ordered to exercise his right of withdrawal, without having to give a reason or to pay the penalties, except, where appropriate, the return delivery costs.

The right of withdrawal may be exercised either by the form to be downloaded and printed on our website at https://www.laurette-deco.com/en/hamon.php or by any other declaration, unambiguous, expressing the consumer Buyer’s desire to withdraw.

The form or declaration must be sent to Laurette by registered letter with acknowledgement of receipt at the following address:

77 Avenue Jean-Baptiste Clément
92100 Boulogne-Billancourt - France

When the fourteen (14) days period expires on a Saturday, Sunday, a bank holiday or on a day off, it is extended to the following business day. If you return the product/s, they must be in their original packaging, intact, with all the accessories and documentation, in perfect condition for resale, indicating the order number to which the products relate.

The product must be returned in a package designed for this purpose, in order that the identification of the product is not possible (parcel, bubble envelope, Kraft paper,). Returned goods are transported at the expense and risk of the Buyer.
Any product damaged, incomplete, absent or whose original packaging has been damaged will not be refunded. In the case of exercising the right of withdrawal, Laurette will refund the purchase price, within a maximum of thirty (14) days following the date of receipt of the returned products.

6. Price and shipping costs

The prices of the products and services on the Site are in Euros including taxes (incl tax). The product price guaranteed to the Buyer is the price that is posted on the Site at the time of purchase. Transportation costs are charged to the Buyer at the time of order and indicated when this is confirmed by the Buyer. For purchases to foreign destinations or for orders of large volumes, the Buyer should ask Laurette to establish a specific estimate for the shipping costs. Any change in the price of transport will be indicated when the order is confirmed. All taxes, duty tax or other taxes payable under French regulations or to the exporting or transit countries as well as the formalities relating thereto, shall be borne by the Buyer. The Buyer is solely responsible for checking the possibility of importing the products ordered under the law of the territory of the country of delivery.

7. Payment

Payment of the full price is due when the order is placed. The payment terms will be indicated in the order confirmation. The orders can be paid by: credit card (VISA, MASTERCARD, and AMERICAN EXPRESS). 
− By bank transfer. Laurette’s bank account details are on the order confirmation. The Buyer shall, moreover, pay or arrange to pay, if necessary, and this directly to the forwarding agent or transporter, the custom duties, the VAT or other taxes due in connection with the importation of goods into the country of place of delivery.

8. Default on payment - Ownership reserve

In case of late payment, Laurette may suspend all pending orders, without prejudice to any other action. Moreover, Laurette may exercise the right to the cancellation of a sale, forty-eight hours after a simple demand for payment was unsuccessful. The products ordered remain the property of Laurette until full and final payment of the price under the terms of Law No. 80335 of 12 May 1980. Laurette reserves the right to reclaim the products ordered in the event of default of payment of the products delivered. In this event and on the first request by Laurette, the Buyer shall return any unpaid product, all at his own expense.

9. Transfer of risk

The transfer of risks to the Buyer takes place as soon as the products are handed over by Laurette to the transporter. The products are transported at the risk and costs of the Buyer. During the withdrawal period referred to in article 5 above, the Buyer is responsible for any deterioration or destruction of the product until it is received, in return, by Laurette.

10. Command execution

The order will be delivered within the time period specified under the "order and delivery" heading of the Site, and subject to the availability or specificities of the product ordered. 
If they are out of stock, or the product ordered in unavailable or there is a difficulty concerning the execution of a specific order, Laurette commits to inform you as soon as possible and tell you if the order can be confirmed and give a delivery date.

11. Delivery

The products are delivered to the address indicated by the buyer on the order form. The delivery times are determined by the transporter and are mentioned as a guideline under the "order and delivery" heading of the Site. The delivery is be deemed to be made upon delivery of the product to the transporter. The delivery note delivered by the transporter, dated and signed by the Buyer upon delivery of the product constitutes proof of transport and delivery. Upon delivery, the Buyer must verify the contents, the conformity and the condition of the products. 
Laurette is not responsible for the transport. In the case of delay, damage, total or partial loss or an occurrence of another problem, it is up to the Buyer to exercise any claims against the transporter. Therefore, upon delivery, Laurette recommends that the Buyer should ascertain the condition of the products delivered before signing the acknowledgement of receipt. If he notices any anomalies, he must refuse the delivery of the products or issue handwritten, precise and dated reservations. These reservations must be confirmed by registered letter addressed to the transporter with acknowledgment of receipt within three (3) business days following the delivery of the products. A copy must be sent to Laurette.

12. Withdrawal of the products in the case where the Buyer is absent.

If the addressee is absent at the time of delivery, the transporter shall file a delivery notice at the delivery address specified by the Buyer. The products must be collected at the address within the time and according to the procedures specified by the transporter. 
In case of absence, the deliveryman will leave a calling card with details of his next visit as well as the details of the customer service of the transporter to arrange a new delivery date. If you are not present during the delivery and the delivery cannot be made, the items will be forwarded to the logistics centre of the transporter. An extra delivery charge will be charged for the next delivery. Please Note: when buying furniture, make sure that the furniture can be delivered by the elevator or interior stairs.

13. Reception and guarantees - claims and returns

13.1 Reception, guarantees of conform delivery and hidden defects

Upon delivery, the Buyer must verify the contents, compliance with contractual specifications and the condition of products.

Kit furniture: if a defect is observed when unpacking a piece, the buyer must not proceed with the assembly of the furniture. No claim can be taken into account after the furniture has been assembled.

The claims for non-conformity of the products delivered with the order must be made in writing to Laurette immediately upon receipt. The buyer must keep the packaging and the delivery note. In the event where Laurette has made an error of the shipped products, they can be returned to Laurette in a maximum period of 7 days following their receipt, and must be in their original packaging and condition with the accompanying documents. Prior to returning the products, it is recommended to contact the Laurette customer service at contactsite@laurette-deco.com. Upon receipt in good and due form of the products concerned, Laurette will resend, at its expense, the products that were originally ordered; The Buyer cannot claim the allocation of damages for the possible prejudice suffered as a result of this error or any other compensation. If the Buyer is a consumer, the delivery guarantee is exercised under the conditions stated in Articles 211-1 and following of the Consumer Code. The Purchaser has, in addition, if the conditions set out in Articles 1641 and following of the Civil Code are met, the guarantee against hidden defects. 
Laurette does not guarantee any others than those mentioned above.

13.2 Claims and returns

Any implementation of the legal guarantee of conformity conferred to the consumer and exercised on the basis of Articles 211-1 and following of the Consumer Code or the guarantee of hidden defects stated in articles 1641 and following of the Civil Code shall be the subject to a request sent by mail or email and addressed to Laurette. This request must be substantiated and accompanied by supporting documentation (including photos). Upon receipt of the claim by the Buyer, Laurette agrees to send an e-mail to him with acknowledgement of receipt, stating that his claim has been taken into account and shall proceed as soon as possible: to either replace the defective product or refund the product, including transport costs. 
Unless otherwise provided, the buyer may not claim any other compensation or damages.

14. Force majeure

Neither party shall be liable for any loss or damage resulting from a delay or a failure in carrying out all or part of the contract if this delay or this failure is attributable to events or causes beyond their control. Such events or causes include, but are not limited to, natural disasters, strikes, lockouts, riots, wars, earthquakes as well as fires and explosions at the prevented party, one of its suppliers or one of its subcontractors, provided that the inability to meet its financial obligations is expressly excluded from the scope of this clause.

15. Limited liability

Laurette is not responsible for indirect prejudice, intangible, commercial or data loss in connection with the contract execution. Unless otherwise provided, the total liability incurred by Laurette by an order cannot exceed the price of the product or service that gave rise to the liability claims of their responsibility.

16. Disputes

These general conditions of sales and the orders associated with it are subject to the French law, excluding the provisions of the UN Convention on Contracts for the International Sale of Goods. 
In case of dispute, you can send your claims to the customer service by email at contactsite@laurette-deco.com in order to try to and find an amicable solution. Failing an amicable agreement between the parties, the dispute shall be submitted to the French courts, which have the exclusive competence in the matter.